Scam Alert

Confidential Consumer is aware that certain individuals may have received correspondence from someone posing as a representative of our company with an invitation to perform mystery shopping or secret shopping assignments. As part of this scam, counterfeit checks are often sent accompanied by a letter which displays our name and logo. Communication with potential victims varies and includes mail delivered by the U.S. Postal Service, telephone, text, e-mail, and overnight delivery services. Often the initial solicitation is in the form of a message from a known contact who’s email, Facebook, LinkedIn, or Twitter account has been compromised.

The counterfeit checks are often associated with the following:

  • Sweepstakes, mystery shopper, participation in a paid consumer research program, proposed employment as a consumer service evaluator or other advance-fee schemes where the communications request recipients to send money in order to receive the prize or money promised.
  • Merchandise sold over the internet or through the mail where the buyers’ checks exceed the agreed upon sales price and the purchasers instruct the sellers to send the balance back.

Confidential Consumer is not affiliated in any way with these fraudulent activities or with the counterfeit checks, which have absolutely no value. Furthermore, the majority of ‘mystery shopping’ companies, including Confidential Consumer, only send reimbursements/payments after a task has been completed.


What to do

If you are suspicious about any check you receive from Confidential Consumer, you can call us directly at (207) 828-4700 to verify the check’s authenticity.

If you discover that you received a counterfeit check or notification via mail delivered by the U.S. Postal Service or telephone, consider filing a mail fraud complaint with your local Postmaster or directly with the U.S. Postal Inspection Service at United States Postal Inspection Service through the following link: http://ehome.uspis.gov/fcsexternal/default.aspx

If you discover that you received a counterfeit check via UPS, FedEx, or other non-Postal Service overnight delivery service and communications or solicitation have involved the internet or e-mail, consider filing a complaint with the Federal Trade Commission at FTC Bureau of Consumer Protection – Consumer Information (https://www.ftccomplaintassistant.gov/) and/or with the FBI’s Internet Crime Unit at Internet Crime Complaint Center (IC3) (http://www.ic3.gov/default.aspx).

You should also consider filing a complaint with your local police department.

Please contact us with any additional questions.