bartaco

Inspired by a healthy, outdoor lifestyle, bartaco combines fresh, upscale street food with a coastal vibe in a relaxed environment. bartaco is specialty cocktails crafted with fresh-squeezed juices, beer out of a bottle, and hand-held foods delivered on metal trays

Objective

bartaco desired their associates handle guest calls with the correct etiquette, and that staff offer appropriate responses to patron inquiries.

Approach

Along with regular mystery shopping, Confidential Consumer recommended weekly recorded telephone mystery shopping, including rotating scenarios that test staff knowledge of established reservation protocols and special event promotional details. Calls were recorded through our web application and shared with management via push reporting for immediate review by key local/corporate stakeholders.

Results

In addition to significantly increased overall compliance, bartaco has expanded to reinforce their unique protocols around special events and holidays.

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