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  • About us
  • Our work
  • Insights
  • Evaluators
  • Client
  • Contact
  • AI
  • Mystery Shopping
  • Audits
  • Intercept
  • CrowdShop
  • Retention

Mystery shopping

An effective and unique market research tool using professional evaluators to perform customer shopping scenarios and report on every aspect of their experience.

Our Evaluators follow a detailed, scripted, typical scenario and record their observations and experience. Mystery shopping feedback provides valuable insights which take the mystery out of service, customer satisfaction, quality improvement, and industry excellence.

Use cases include:

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Live experience
measurement

Experience measurement is all about actionable data. Confidential Consumer works with you to build a program that inspects your customer’s experience and measures what you expect from your employees. Are they representing your business consistently? Are they following ”the script?” Are they cross-selling? Are they empathetic? Do they project your image?

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Virtual
mystery shopping

A thoughtfully designed online and website Mystery shopping program lets you understand and improve your customer experience and brand performance of your website or mobile application. We fashion a program that helps you understand customer inquiries, website interaction, and support response times. We drive continuous service improvement across your online channels.

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Competitive
mystery shopping

Understanding your competitors doesn’t have to be based on hearsay or posts on Yelp, Open Table, Glassdoor, etc. Too often, you are not seeing a complete picture of the competition. When you know what your customers are currently experiencing during a trip to your competition’s online or physical storefront, you can compete more effectively.

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Contact us

Contact
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Contact us

Confidential Consumer
380 U.S. Route 1
Falmouth, ME 04105

1.866.845.1550 info@confidentialconsumer.com
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