Mystery shopping

Experience measurement is all about actionable data. Confidential Consumer works with you to build a program that inspects your customer’s experience and measures what you expect from your employees. Are they representing your business consistently? Are they following ”the script?” Are they cross-selling? Are they empathetic? Do they project your image?

A thoughtfully designed online and website Mystery shopping program lets you understand and improve your customer experience and brand performance of your website or mobile application. We fashion a program that helps you understand customer inquiries, website interaction, and support response times. We drive continuous service improvement across your online channels.

Understanding your competitors doesn’t have to be based on hearsay or posts on Yelp, Open Table, Glassdoor, etc. Too often, you are not seeing a complete picture of the competition. When you know what your customers are currently experiencing during a trip to your competition’s online or physical storefront, you can compete more effectively.