Crowd shop

Sometimes speed and agility are the key to ensuring that your fleet of locations is moving the customer experience needle. Rapid auditing allows you to setup a spot check, or one-time mass data collection opportunity. Whether it be a new product or service offering, when speed is the need, we have you covered.

Many companies have built satisfaction scores into their compensation model which typically are driven by a specific number of monthly shops. Most store managers know that these shops occur before month-end in order to roll up the numbers. Spot shops provides quick spot checks beyond mystery shopping to ensure your customer experience is always consistent.

Did you know that traditional mystery shops may not be customers of your business? The 360 shop lets your own crowd-sourced customers select and shop your business. And because these are your customers, the data collected can provide much deeper behavioral and demographic insights than a standard mystery shopper.