Confidential Consumer has always worked to customize their services to our needs, as well as being highly responsive to any changes or challenges that may need addressing. As a result the data/feedback we receive is timely and highly valuable in our quest for excellent service.
Confidential Consumer produces an easy to examine worksheet with definitive data which allows us to fine tune our operational executions to comply with our operational standards. The ability of this shopping company to integrate our needs into their template is exemplary. We have Confidential Consumer shop all of our locations, and the job they perform is outstanding.”
I have used Confidential Consumer for many years with great results. The shopping program is a vital part of how we manage our business and Confidential Consumer has been a great partner for us. They are flexible to our needs and provide reliable insights into how we are performing.
I recommend Confidential Consumer without hesitation. They were not only highly responsive to deadlines, but were intricately involved in the entire mystery shopping process. At Fidelity Federal, we value Customer Service above all else and they run their operation with the same superlative standards and core values. Simply, an A+.